One Questionnaire for All Platforms

You can work independently of internet access, e.g. when the internet is not available, or you cannot afford to risk break-offs due to poor connections, or if the internet is unsuitable because of high volumes of data (e.g. high-resolution videos).

For example:

• Face-to-face in-home interviews
• POS surveys
• Trade fair surveys
• Test studios
• Car clinics

CISdev generates an installation file containing all components of the project. The installation of a new survey project takes place at the press of a button. The interviewer requires absolutely no knowledge of the system. You need have no fear that anything will go wrong, even in the hectic of a large fieldwork project with many survey computers and widely-distributed interviewers.

Even with offline surveys, there is no need to dispense with central management and online data access. If a survey computer has a facility to access the internet, it can automatically download and install the questionnaire and updates from the CISnet server with no intervention by the interviewer. After every interview, the survey computer attempts to establish an online link to the CISnet server. If successful, the data pools are synchronized. So the survey computer is always up-to-date and the latest data can always be accessed via CISnet.
Thus the security of offline interviews is combined with the actuality of online interviews.

The interview data file is exported to a USB stick via a menu item in the user interface. The interview data can then be gathered in a central computer with the aid of menus. In the project’s installation file, reports can be delivered and installed enabling cross-tabs of the collected data to be carried out offline. Reporting can also be installed on every survey computer, giving interviewers an overview of the interviews they have completed.

When the respondents are reachable via e-mail or SMS, and have a suitably dimensioned internet access or an up-to-date Smartphone, the use of an online questionnaire can be recommended. Online is frequently also the right choice for in-studio interviews on account of its greater flexibility, as well as central quota management and monitoring.

CISnet is the online platform for hosting and monitoring CIS projects. CISnet draws all the threads together. Online, CATI and also offline projects are organized in CISnet. Mixed-mode components are brought together here into a combined project. Further information at Organization, Reporting and Charting

CIScati is entirely web-based. All the functions that project managers, supervisors and interviewers need for efficient interviewing can be accessed from anywhere via a web browser. You can launch your survey without any installation, and without having to miss out on features like sample, quota or appointment management.

Since CIScati is web-based, you can effortlessly bring multiple telephone studios into large projects, while nevertheless retaining central control over samples, appointments and quotas.

For multinational studies with a range of countries and languages, the central management functions mean that you always retain an overview. The questionnaire in all languages remains in your control, and you can always be sure that all changes reach every interviewer so that they are all working from the same version of the questionnaire.

Interactive CATI opens up new possibilities for telephone surveys with this survey tool. Respondents can participate actively in the interview via their own browser. They can answer conjoint questions directly on their monitor, view and rate adverts, and much more. See also .
Active respondents in CATI interviews

With CISmon, the supervisor always has all interviewers in view. In an on-screen overview, he can see what each individual interviewer is doing at any time. In addition, he can follow the interviewers live on screen and give instructions or answer questions via the integrated chat function. In order to use the monitoring function, a small Windows application is installed on the workstations of both the interviewers and the supervisor.

The use of all functions is not limited to the telephone studio. Interviewers can be located in other studios or in their home office, anywhere in the world. Monitoring can also be done from anywhere via the internet.

With CIS, you only program one questionnaire. Target group or platform-specific differences are handled within the questionnaire. You coordinate the different channels via CISnet.